Many stocked items leave our Gothenburg warehouse and arrive within 1–2 business days. Delivery times for specific items are clearly noted on each product page.

Yes! Every order includes a standard free shipping option. If you need your pet supplies faster, express delivery can be selected at checkout for a small fee.

We offer a standard 14-day money-back return policy. Members of our Pawtivio Customer Club enjoy extended returns for up to 180 days!

Yes, we offer Klarna as a payment method, allowing you to buy now and pay after 30 days hassle-free.

Measure your pet's neck using a soft measuring tape, allowing a comfortable 2-finger space under the collar. Check the sizing guide on the product page for accurate measurements.

Absolutely. We select durable, pet-safe materials designed for gentle play and active chewing to keep your pets healthy and entertained.

Our customer service operates 24/7. Simply send us a message whenever you need assistance with an item, shipping, or return—we typically respond within 12 hours.

Joining is 100% free! You earn reward points on every purchase, gain access to exclusive member perks, and get up to 180 days for product returns.

Pawtivio is a Swedish pet brand headquartered with primary operations and dispatch facilities located in Gothenburg.

We love seeing your furry friends! Share your favorite moments on Instagram and tag us using #pawtivio or @pawtivio for a chance to be featured on our page!